downloaded show, MKV's voice channel was quiet?

I recently downloaded a show and I used the most popular torrent but the sound mixing was awful?
Sorry about this being my first post but I'm confused.

my VLC player is fully updated and
everything! The subtitles didn't work either.

What show?

Several of Hazbin Hotel's episodes.

Thank you! I thought it was because I had bad settings. I'll give these a try.